FAQ’S

How soon can I get an appointment?

What happens during an assessment?

Do I need to bring a list of my current medications with me when I come for an assessment?

What if I have a complaint about my care?

How does a patient pay for care?

What if I don’t have insurance?

How long is treatment?

How do I obtain a copy of my medical record?

I only want individual therapy. Does Sundance offer that?

What are the visiting hours?

What am I allowed to bring if admitting to inpatient?

How soon can I get an appointment?

We offer free assessments 24 hours a day 7 days a week. Walk-ins accepted, but to ensure you are seen as soon as possible,
appointments are recommended and can be made 24/7 by calling 817-583-8080 and asking for “intake.”

What happens during an assessment?

Patients will meet with a qualified mental health care provider in order to review current symptoms and behaviors and then
an appropriate level of care will be determined.

Do I need to bring a list of my current medications with me when I come for an assessment?

Yes, please bring a current list of your medications (or your family member’s medications) to the hospital.
The staff can discuss any questions or concerns you may have about your medications during the assessment.

What if I have a complaint about my care?

At Sundance, we want you to be satisfied with your or your family’s care. If you have any concerns or comments
about the care given, please contact our Patient Advocate line at 817-985-8273.

How does a patient pay for care?

We accept most insurance plans. When calling to make an appointment let our intake professionals know what insurance you
have and we will be sure to inform you of your coverage.

What if I don’t have insurance?

Patients have the option of using self-pay. Arrangements must be made with the billing office.

How long is treatment?

Sundance Hospital is a short-term, crisis-stabilization hospital. The expected length of stay for inpatient treatment
is 8 to 12 days, although each patient is unique and an individualized treatment plan will be created based on their
specific needs, which can alter the length of stay. The expected length of outpatient treatment is 4 to 6 weeks.
Treatment duration is determined by doctor recommendations and will vary from patient to patient.

How do I obtain a copy of my medical record?

You will need to download and fax the authorization form
to Medical Records at 817-483-5601. More information located on our website under the “Patient and Visitors > Authorization Forms” tab.

I only want individual therapy. Does Sundance offer that?

Sundance functions off a group therapy model, as this provides a support system for those going through the same speed bumps in life.
Although, each patient’s treatment plan is highly individualized and based upon their particular needs. We will work directly with your
individual therapist/provider to achieve your personalized treatment goals.

What are the visiting hours?

Visitation Hours

What am I allowed to bring if admitting to inpatient?

What to Expect